Excel Heating & Air Conditioning Inc
91 N McKinley St. Greenwood IN, 46143
317-885-8100

Important Question To Ask Your AC Contractor

What Important Question You Should Ask Your Air Conditioning Company

Hiring the services of an air-conditioning company can prove to be a nerve-wracking experience. It is imperative to ask them some questions before starting to work with them. Below, we have mentioned some essential questions that you ought to ask your AC Company.

1. Do they offer 24 hours emergency services?

You’d like to hire an air-conditioning company on whom you will be able to depend. In case your unit starts malfunctioning all of a sudden, it is imperative to take the help of someone whom you can access for emergency repairs immediately. Ask the company whether their professionals will be available around the clock and whether they are working on holidays. Also, inquire whether it is possible to get to their customer support at your preferred time.

2. What type of warranties is offered by them?

Warranties are extremely important even though your installer performs everything flawlessly the first time. The same is applicable in case you are purchasing a new air-conditioning unit from the company. The company can’t guarantee that the air-conditioning unit that was installed had been manufactured without any defect. Do not go for any company that does not provide you with a warranty. Moreover, look for a company which provides a warranty for a considerable time.

3. Are the professionals licensed?

Having a valid license implies that the contractor is eligible for performing the job and has got all the required skills and knowledge for installing and repairing air-conditioning units. Although every state comes with its licensing criteria, the majority of them make sure that the professionals are experienced in this particular field. It is also important for your AC Company to have an EPA certification in your state.

Consider Asking Some Credentials Before You Hire An AC Contractor

It is important to question several old customers of the air-conditioning company to hear about their service quality. In case the company has been offering their services for quite some time, it is quite natural for them to satisfy quite a few customers out there in your region. 

If you find that the majority of the customers who have used the services of the company in the past are satisfied and do not have much to complain about, then you can be sure that the company will not disappoint you as well. On the other hand, if you find that most of the reviews provided by these old customers are pointing at the drawbacks of the company, then it will be a good idea to look for another air-conditioning company in your area.

Ask How Lengthy They Are In HVAC Business

It is a fact that the main objective of the company should be to satisfy their clients. This is because their reputation depends on their clients and none else. You should make sure to ask the AC Company regarding how long they have been in business in your area. 

This will help you to assess the competence as well as experience of their professionals. If they’re providing their services for quite some time it implies that they will live up to your expectations in the long run.

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